We would be glad to change the shipping address on your order! Please email our support staff with your order number and the updated address ASAP, we can only make changes to orders that are not in the packing process. Please note that changes to your order may be limited during periods of high volume such as launches and promotions.
If an item you have ordered is missing from the from the packing list, this was likely removed due to it being out of stock. You will be notified by email should an item you've purchased be out of stock.
If you haven't received an email notification about any order changes contact our support team immediately with your order number and missing items. Our Support staff will further assist you ASAP.
All missing item claims must be made within 7 days of the delivery date of the order.
Have no fear my friend! Unfulfilled just means your order is processing and has not shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email confirmation with tracking once this happens!
You are not required to sign up but it is strongly encouraged! If you sign up its effortless to check the status of an order as well as full order history! We have a loyalty program which rewards you in-store credit for purchases! If that's not enough, you can also save your shipping information for a speedy checkout experience hassle-free!
Shoot! Please make sure you sign up for our newsletter to be the first customer to get a restock alert! We also send restock updates to our Rebel Lion Loyalty account holders! Additionally more information can be found via social media
If you received a message that says “Invalid login credentials”, this means your email address/password wasn’t recognized by our system.Luckily this is very easy to fix. Please double check to see if you’re using the same email address and password you registered with.
If you still can’t remember your password, click on the “forgotten password” link. It will ask for your email address and we’ll send you an email with a link that will let you create a new password.
You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list! If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Support Staff!
If you are not signed up you should join the family! When you sign up with us you can check the status of an order instantly, View full order history! Earn Rebel Rubies! - refer friends, earn 1 Rebel Ruby for every $1 spent and use them to make purchases in our store! Save your time! shipping information will be stored sparing you from typing it in each time making ordering with us hassle-free!